1. Who we are
Hiyaavahi MV (“Hiyaavahi”, “we”, “us”) is an online marketplace that helps people find and list accommodation and short stays in Greater Malé, Maldives.
This Privacy Policy explains what information we collect, why we collect it, and the choices you have. By using Hiyaavahi, you agree to this policy together with our Terms & Conditions.
2. What we collect
Account information
When you sign in or create an account, we may collect:
- Phone number used for authentication
- Display name and profile details you choose to provide
- Account type and basic account status
Listing information
If you publish a listing, we store details you submit, such as:
- Title, description, price, category, room and occupancy details
- Location information (area, neighbourhood, optional map location)
- Photos and facility details
- Contact phone number and preferred messaging app shown to seekers
Promotions & payments
If you buy Featured or Boost placement, we process order details, package choice, payment references you submit, and receipt files uploaded for manual review.
Usage & device data
- Listing view counts and basic site visit stats
- Favourites stored in your browser
- Technical logs needed to keep the service secure and working
3. How we use data
We use information to:
- Show listings and help people contact listing owners
- Operate accounts, authentication, and owner tools
- Review promotions, prevent abuse, and improve ranking fairness
- Respond to reports and keep the marketplace safe
- Measure product performance and fix issues
- Communicate about your account, listings, or promotions when needed
We do not sell your personal information.
5. Retention
We keep account, listing, promotion, and report records for as long as needed to run the service, resolve disputes, meet legal obligations, and maintain security. You can edit or delete your listings from your account tools where available.
6. Your choices
- Update or remove listing content from your account
- Choose what contact details appear on a listing
- Clear browser favourites on your device
- Request help with account or data questions using the contact details below
If you delete your account or ask us to remove data, some records may remain where we must keep them for safety, fraud prevention, or legal compliance.
7. Security
We use reasonable technical and organisational measures to protect information. No online service is completely secure, so please use a trusted device and keep access to your phone number secure.
8. Contact
Questions about privacy? Reach us through our official channels:
- Instagram: @hiyaavahi.mv
- Facebook: Hiyaavahi MV
We may update this policy from time to time. The effective date at the top will change when we do. Continued use of Hiyaavahi after an update means you accept the revised policy.